1. Introdução
Uma caixa de correio integrada permite conectar diretamente várias contas de e-mail da empresa ao SaleSmartly, possibilitando que a equipe de atendimento ao cliente visualize e responda centralmente aos e-mails dos clientes provenientes de diferentes caixas de correio. Também é possível enviar e-mails em massa, como campanhas de marketing por e-mail, na plataforma, viabilizando o gerenciamento e a operação unificados dos canais de e-mail e melhorando a eficiência do atendimento ao cliente e os resultados do marketing por e-mail.
2. Guia Passo a Passo
A seguir, você aprenderá como gerenciar mensagens de e-mail no SaleSmartly. Siga os passos:
2.1. Integração de e-mail
2.1.1 Clique em [ Adicionar e-mail ]
2.1.2 Após selecionar o tipo de caixa postal, você deve selecionar o modo de acesso.
① Selecione o modo cliente (o modo cliente é geralmente recomendado)
Se você alterar a senha ou o código de autorização e a conexão falhar, você não poderá enviar e-mails nem sincronizar pastas. Você precisa clicar em [ Editar ] para atualizar a senha ou o código de autorização.
②Modo de encaminhamento
Caso precise configurar o modo de encaminhamento, após configurar o encaminhamento automático na plataforma de e-mail correspondente, entre em contato com nosso serviço de atendimento ao cliente para que possamos enviar uma confirmação por e-mail.
Nota: Como obter o código de autorização para diferentes contas de e-mail? Clique no link para acessar o documento.
1.3 Integrar o e-mail ao SaleSmartly
Clique no botão " Ativar caixa de correio " para usar sua caixa de correio para responder aos chats.
2. Responder via chat por e-mail
Na interface de chat, você pode visualizar informações do visitante do canal de e-mail e responder às mensagens relacionadas. Ao responder ao conteúdo do canal de e-mail, clique em Responder, edite e preencha o título e o conteúdo do e-mail ou selecione um modelo de e-mail existente para enviar. Você também pode adicionar anexos, personalizar o horário de envio, etc.
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