Introdução
Scripts comumente utilizados podem ajudar o atendimento ao cliente a responder às perguntas dos clientes e aumentar efetivamente a taxa de conversão de pedidos.
Este capítulo explicará o uso da biblioteca de fala e sua configuração básica. Para obter informações detalhadas sobre a configuração da biblioteca de fala, consulte o documento da biblioteca de scripts .
Funcional
1. Utilização da biblioteca de fala
Durante o chat, clique em [ Resposta Rápida] na parte inferior da janela de conversa para expandir a biblioteca de fala e melhorar o profissionalismo e a precisão das respostas do atendimento ao cliente.
- Clique na resposta rápida na parte inferior da janela de bate-papo > clique para Enviar a resposta desejada.
2. Como adicionar uma biblioteca de scripts
Você pode acessar a interface [ Cliente - Biblioteca do Word ] para adicionar, editar, importar/exportar scripts, etc.
Acesse [ Cliente - Biblioteca de Scripts ] > clique em Adicionar a > preencha os parâmetros específicos > clique em Confirmar para adicionar com sucesso.
Se você deseja uma introdução mais detalhada sobre como configurar uma biblioteca de fala, pode clicar no documento da biblioteca de scripts para consultá-lo.
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