Introdução
Scripts comumente utilizados podem ajudar o atendimento ao cliente a responder às perguntas dos clientes e aumentar efetivamente a taxa de conversão de pedidos.
Este capítulo explicará o uso da biblioteca de fala e sua configuração básica. Para obter detalhes sobre a configuração da biblioteca de fala, consulte o documento da biblioteca de fala .
Funcional
1. Utilização da biblioteca de fala
Durante o chat, você pode clicar em [ Biblioteca de Conversas] à direita para enviar frases de uso frequente. Ao mesmo tempo, você também pode clicar em [ Resposta Rápida] na parte inferior da janela de conversa para expandir a biblioteca de frases e aprimorar o profissionalismo e a precisão das suas respostas no atendimento ao cliente.
- Clique na biblioteca de fala à direita > clique para enviar a resposta desejada.
- Clique na resposta rápida na parte inferior da janela de bate-papo > clique para enviar a resposta desejada.
2. Como adicionar uma biblioteca de palestras
Você pode acessar a interface [ Cliente - Biblioteca do Word ] para adicionar, editar, importar/exportar scripts, etc.
Acesse [ Cliente - Biblioteca de conversas ] > clique para adicionar palavras > preencha os parâmetros específicos > clique em OK para adicionar com sucesso.
Se você deseja uma introdução mais detalhada sobre como configurar uma biblioteca de fala, pode clicar no documento da biblioteca de fala para consultá-lo.
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