1. Introdução
A Visão Geral do Serviço oferece visibilidade em tempo real da carga de trabalho da sua equipe e do engajamento do cliente. Monitore o volume diário de sessões, a disponibilidade dos agentes e as tendências de conversas para otimizar os tempos de resposta e a alocação de recursos.
2. Principais características
2.1. Visualizar dados diários de serviço
Você pode visualizar as novas sessões de hoje , o número de sessões em andamento e a contagem de membros online. para o dia .
2.2. Acompanhe a tendência do volume de sessões.
Analise as tendências de volume de sessões em um período personalizado. Você pode optar por visualizar os dados por hora ou por dia para uma análise mais detalhada.
Observação: os dados por hora estão disponíveis apenas para intervalos de datas dos últimos sete dias.
Perguntas frequentes
1. Quando os “Dados de hoje” são atualizados?
As métricas são atualizadas a cada hora, garantindo precisão quase em tempo real tanto para análises diárias quanto para análises de tendências.
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